Our software looks at your computer hardware and generates a unique "Computer Code" for each computer that it is installed on. This information is used to create a unique "Authorization Code" for that computer. Therefore, if you purchase a new computer or replace some computer hardware you will need to reregister your software. Both the demo version and the licensed version of our software are the same. So if you had the demo version installed once you purchase the software all you need to do is to hit the Register button to use the built-in registration or follow the instructions on this page. Click Here to Register Online Now This page is broken into 3 sections:
Common Frequently Asked Questions:
Registering your Software Online
Manual Registration
Problems Registering? 1.) Why is the software displaying the Registration Screen even though I am a registered user?
As we explained above the Computer Code is based on the hardware of your system. If you install it on a new computer or change hardware of your existing computer it will likely generate a new Computer Code. You can then either use the "Register Online" button on the Registration Screen when you run the program or request a new Authorization Code below using your login (email) and password. 2.) I have lost my hard drive and need to reinstall AcroPlot. How do I do this?
You can download the latest version from the website. Then when you run the software a Registration Screen will appear. You can then either use the "Register Online" button on the Registration Screen when you run the program or request a new Authorization Code below using your login (email) and password. 3.) I have just received a new computer. How do I go about unregistering the software from the old computer and installing and registering it on the new Computer?
Just uninstall the software from the old computer and then follow F.A.Q. #2 above. We trust our users so there is no step to unregister the old version with us. 4.) We have several licenses of your software. How do we go about unregistering a specific "Computer Code" to reregister it on a new computer?
Currently our system just picks one of the old "Computer Codes" to replace the new one with. We do not worry about this and unless the system thinks that you are requesting too many Authorization Codes in too short of a time. What is important is the number of licenses that you have. Just follow F.A.Q #2 or F.A.Q #3 above. 5.) Why can I not change the Computer Code to match my original one?
The Compute Code cannot be edited. It is determined based on the hardware of your computer and is typically unique for each and every computer. Form more information see F.A.Q. #1. 6.) What do I do if I do not know my password?
Simply scroll down on this page and enter in your email address that was used to purchase the software. Then hit the "Resend Password" and it will resend the password to your email address. Please allow 5 to 10 minutes for the email to arrive. If it does not arrive please add cadzation.com to your email whitelist or contact our sales by phone at 847-973-9460. 7.) Why does the registration below tell me that it cannot find my email address?
Each order can only be associated with one email address. It may be that the purchasing agent used their email instead of yours if they placed the order online or that it is under an old email or another users email at your company. Please visit our manual registration page at http://www.cadzation.com/login/contactlogin.aspx and enter in as much information as you can so we can find the order in our database. Another cause may be if you have 25 or more users. For 25 or more users you do not have to register each computer. You were provided with a Common Authorization Code at the time of purchase. If you no longer have this code please visit our manual registration page at http://www.cadzation.com/login/contactlogin.aspx and enter in as much information as you can so we can find the order in our database. 8.) When I try to register my product it tell me that "The database did not find software for:"?
This means that you are trying to register for a software product that you do not own. For AcroPlot Jr., AcroPlot, and AcroPlot Pro try picking one of the other selections as you are probably trying to register AcroPlot Pro when you really only own AcroPlot. If you have any additional questions please feel free to contact us on our online support and helpdesk at:
http://www.cadzation.com/support.htm Note to AcroPlot Jr. Users
Since we no longer sell AcroPlot Jr. as a standalone program the registration code that you receive will actually unlock the full AcroPlot program so you can also batch convert DWG files and Word documents. You still cannot print directly to the PDF-XChange for AcroPlot Pro printer driver, for that ability to must pay for the upgrade to our AcroPlot Pro. When you reregister your software please pick the AcroPlot Jr. product since that is what you purchased but when it actually registers it the code will allow you to run both AcroPlot Jr. and AcroPlot. Registering your Software Online Our software looks at your computer hardware and generates a unique Computer Code for each computer that it is installed on. This information is used to create a unique Authorization Code for that computer. Therefore, if you purchase a new computer or replace some computer hardware you will need to reregister your software. Both the demo version and the licensed version of our software are the same. So if you had the demo version installed once you purchase the software all you need to do is to hit the "Register Online" button on the splash screen to use the built-in registration or follow the instructions on this page. 
This will startup our online registration program and will connect to our webserver. It should load the webpage and it may take 30 seconds or so. If it does not connect to the Webpage then you will want to scroll down to the Manual Registration section. 
Once it connects up select the product that you purchased. It should have automatically filled in your Computer Code from above. EXISTING USERS DO NOT TRY TO CHANGE THIS TO YOUR OLD COMPUTER CODE! The Computer Code is unique to every computer and you cannot change it. Enter in the email that you purchased the software under and your login password. If you do not remember your password then just hit the "Resend Password" button to the right after you have entered in your email and we will email it to you. If your email address is not found then you will have to contact our sales at sales@cadzation.com or even better please open up a new ticket on the support system at www.cadzation.com/support.htm Once you have entered in your information hit the "Authorize Software" button and it should authorize and register the software and tell you that it was successful. Manual Registration If you have problems connecting to the online registration you can manually register the software also. To do this either hit the "Register Online" button on the splash screen or if the program is running use the "Setup->Register Software" menus. . 
This will startup our online registration program and just click on the "Manual Registration" Tab. 
You will then want to highlight the Computer Code and do a CTRL+C to copy it to the clipboard. Then use CTRL+P to paste it into the Computer Code box below. EXISTING USERS DO NOT TRY TO CHANGE THIS TO YOUR OLD COMPUTER CODE! The Computer Code is unique to every computer and you cannot change it. Enter in the email that you purchased the software under and your login password. If you do not remember your password then just hit the "Resend Password" button to the right after you have entered in your email and we will email it to you. If your email address is not found then you will have to open up a new ticket on the support system at www.cadzation.com/support.htm Please provide us with as much information as possible about the original order so we can track it down. Once you have entered in your information hit the "Authorize Software" button and it should authorize and register the software and will paste the Authorization Code into the window below. Simply copy that over to the Manual Registration window and paste it into the Authorization Code box and hit "Register Software" and you should be set. Online Registration If for some reason your email address cannot be found please click above to send your information to our sales department so they can manually verify your order. You should receive an email back within 24 hours and we apologize for any hassles. |
| 